Policies

Our AUP ( Acceptable Use Policy ) and TOS (Terms of Service) policies are provided to give our customers and users a clear understanding of what Indianets expects of them while using the service.

To all users of Indianets Internet services:
Those who access some of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services, must comply with this AUP and our TOS (Terms of Service). Use of Indianets Service constitutes acceptance and agreement to Indianets AUP as well as Indianets TOS (Terms of Service)

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP.

Indianets may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Indianets account. This document is intended to provide a basic understand of Indianets Acceptable Use Policy.

The following are guidelines for the establishment and enforcement of Indianets AUP:

Ensure reliable service to our customers

Ensure security and privacy of our systems and network, as well as the networks and systems of others

Comply with existing laws Maintain our reputation as a responsible service provider

Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services

Preserve the value of Internet resources as a conduit for free expression and exchange of information

Preserve the privacy and security of individual users Indianets intends to provide its customers access to everything the Internet has to offer.

While Indianets is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both the Indianets and the Internet and cannot be permitted under the guise of free speech. The resources of the Indianets and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community. We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.

You may not use your virtual site to publish material, which Indianets determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings. If a Indianets account is used to violate the Acceptable Use Policy or our TOS, we reserve the right to terminate your service. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the Acceptable Use Policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time. As a member of our network community, you must use your Internet access responsibly. If you have any questions regarding this policy, please contact us at Indianets.

VIOLATIONS OF INDIANETS TERMS OF SERVICES
Examples of what Indianets considers non-acceptable content and/or links to such.
Pirated software
Bulk Email /Spam related products
Illegal Pornography/Nudity
Illegal Adut content.
Warez/Adults/Cracked products forum/blog
Hacking/cracking related websites
Warez and/or copyrighted MP3s
Illegal material or material that is against public policy
Free Hosting of any kind
Game sites
Public Download Sites of any kind(computer applications,games,mobile apps)
Proxy Sites
Bulk File Storage and Streaming Audio/Video hosting
User Forums containing links to material that violates our TOS
Content or links to sites that are detrimental to public policy, health and welfare
No rapishare related scripts
Resource Usage
User may not:
Use 21% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
Abusing our staffs of any kind.
Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
Run any type of web spider or indexer  on shared servers.
Run any software that interfaces with an IRC  network.
Run any bit torrent application, tracker, or client. Please note that you may link to torrents off server, but may not host or store them.
Participate in any file-sharing/peer-to-peer activities
Run any gaming servers etc
Run cron entries with intervals of less than 15 minutes

Any abuse of our staff in any medium or format will result in the suspension or termination of your services as well as voiding any refund policies promised.

VIOLATIONS OF INDIANETS ACCEPTABLE USE POLICY

The following constitute violations of this AUP:

Illegal use:
Indianets services may not be used for illegal purposes, or in support of illegal activities. Indianets reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

Harm to minors:
Use of the Indianets service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography.

Threats:
Use of the Indianets service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

Harassment:
Use of the Indianets service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.

File backup:
The users are responsible for files in their hosting account. So they must backup their important files in local pc , If your account is terminated /suspended because of breaking our TOS, then we can not provide you ,your files. So all users are requested to take their account's backup at least once in a week. We are NOT responsible for any file loss / modifications in your account due to hacking / illegal activity problems.
Backup File Storage
For the maximum performance and for getting sufficient storage space for all the users, a user may not store the backup of their site in this server. Users can generate backup and download it to their pc within 24 hrs

Fraudulent activity:
Use of Indianets service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters."

Forgery or impersonation:
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation. Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM) Use of the Indianets service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending Indianets account.

E-mail / News Bombing:
Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending Indianets account.

E-mail / Message Forging:
Forging any message header, in part or whole, of any electronic transmission, originating or passing through the Indianets service is in violation of this AUP.

Usenet Spamming:
Indianets has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

Unauthorized access:
Use of the Indianets service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Indianets or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Indianets account is subject to immediate termination. Accessing shell without permission is prohibitted and may cause the account suspension.

Copyright or trademark infringement:
Use of the Indianets service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.

Collection of personal data:
Use of the Indianets service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. Network disruptions and unfriendly activity: Use of the Indianets service for any activity which affects the ability of other people or systems to use Indianets Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account Indianets will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

Fraud:
Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.

Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right:
Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

Distribution of Viruses:
Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.

Inappropriate Use of Software:
Use of software or any device that would facilitate a continued connection, i.e. pinging, while using Indianets services could result in suspension service.

Downloads:
In order to maximize uptime on our servers, media, backups, warez, are forbidden on the server. Video/Game/Music targeted sites are not allowed.

Third Party Accountability:
Indianets subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.

Violation Of Indianets Virtual Accounts:
It is absolutely forbidden to host illegal pornographic content whereas the subjects are under the age of majority, or IRC servers on Virtual Server Accounts. Virtual Server Accounts found hosting this material will be subject to immediate cancellation without refund.

Security:
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a client, friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Your password provides access to your account. It is your responsibility to keep your password secure.

Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.

Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.

You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to Overload a service, and attempts to "crash" a host.

Users who violate systems or network security may incur criminal or civil liability.

Indianets will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

REPORTING VIOLATIONS OF INDIANETS AUP & TOS

Indianets requests that anyone who believes that there is a violation of this AUP & TOS to direct the information to the Legal Department at Indianets. If available, please provide the following information:

The IP address used to commit the alleged violation
The date and time of the alleged violation, including the time zone or offset from GMT
Evidence of the alleged violation E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information.

Indianets may take any one or more of the following actions in response to complaints:

Issue written or verbal warnings
Suspend the Member's newsgroup posting privileges
Suspend the Member's account
Terminate the Member's account
Bill the Member for administrative costs and/or reactivation charges
Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations

Indianets reserves the right to suspend/close any accounts with/without any prior notice.
In an effort to protect our clients' and site visitors privacy and rights, Indianets has established a Privacy Policy which explains what information we gather on visitors and what we do with information that we gather.

We advise all visitors and clients to read and understand our privacy policy, and to check it periodically for any updates or revisions. If you have any questions about the contents of our statement, please feel free to contact us by e-mailing: sales@indianets.com .

This Privacy Policy governs the manner in which Indianets collects, uses, maintains and discloses information collected from users of this Web site (each, a "User").

Privacy
Users' privacy is very important to Indianets. Indianets is committed to safeguarding the information Users entrust to Indianets.

The Information We Collect
Indianets may collect personally identifiable information from Users in a variety of ways, including through online forms for ordering products and services, and other instances where Users are invited to volunteer such information. Indianets may also collect information about how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We may use "cookies" to track how Users use our Web site. While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide us through our Web site.

How We Use Information
Indianets may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by Indianets and its trusted affiliates, independent contractors and business partners, and otherwise to enhance Users' experience with Indianets and such affiliates, independent contractors and business partners. Indianets may also use information collected through our Web site for research regarding the effectiveness of the Web site and the marketing, advertising and sales efforts of Indianets, its trusted affiliates, independent contractors and business partners. At no time will Indianets's database of users ever be sold to any entity for the purpose of marketing or mailing lists.

Disclosure of Information
Indianets may disclose information collected from Users to trusted affiliates, independent contractors and business partners who will use the information for the purposes outlined above. We may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, we may transfer information collected from Users in connection with a sale of Indianets's business.

Maintenance of Information
Information about Users that is maintained on our systems is protected using industry standard security measures. However, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure.

Questions
Users may direct questions concerning this statement by e-mail to: sales@indianets.com . Users may elect not to receive solicitations from Indianets or from trusted affiliates, independent contractors and business partners by letting us know.
Following Refund Policy apply to the Services we offer.
Due to the possible abuse of specific services, different Refund Policies apply to different Group of Services.

SHARED HOSTING / WEB HOSTING / RESELLER HOSTING
(Excluding SEO Hosting and Dedicated Servers)
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We have 15 days Money Back Guarantee on all Shared And Reseller Hosting Products offered in Indianets.

The only thing to consider here is - Your account/site should not be Suspended/Terminated or marked Abusive/Fraud due to the non-compliance with the Terms of Services and Acceptable Use Policy of Indianets.


SEO HOSTING (SHARED IP / DEDICATED IP)
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Due to the nature of the Service, there is no refund for SEO Hosting. All Payments are final and will not be refunded.
If you need to assess the service before you buy, you can contact us and we will give you the possible options. We are sure you will not be disappointed with the service and will surely get the best out of it. The reason for no refund policy is to protect the service from excessive abuses and concentrate on the best service quality for actual clients.

DEDICATED SERVERS
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Dedicated Servers are billed Monthly, and the sales/payments are final. There is no refund possible as we pay for the hardware and housing/bandwidth upfront. You can cancel the server by formally applying a Cancellation Request at least 3 days before the billing term and we will not charge you for next month.

DOMAINS / SSL CERTIFICATES
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A Domain is registered or renewed when transferred-in for a year at minimum. Any payment made for Domain Registration/Renewal cannot be refunded once the Registration/Renewal has been performed. ICANN has ended the cancellation of registration after a few days due to increasing number of Domain Tasting registrars which abused the very purpose of the service.
If you are rather have ordered a Domain Transfer and it has not been completed, and you want to cancel it, a full refund will be issued after successful cancellation of the Transfer Process.

SSL Certificated are available annually and in some cases for more years. The payments made for SSL Certificates are final and non-refundable. We do offer Re-issuance of SSL Certificates bound by their policy which will be listed while purchasing.

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In case of any doubt, or misunderstanding, kindly mail us at sales@indianets.com with your queries and we will be happy to help you.